Database Analyst – User Experience Job at UNC in Chapel Hill
UNC - Chapel Hill, NC, United States, 27517
Work at UNC
Overview
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Overview
This position serves as a technical operational manager for the Innovate Carolina Data Hub in the Salesforce.com platform and related apps. This role works with its supervisor to understand database development strategy and implement solutions through the existing Salesforce database. It implements database customizations to help users within Innovate Carolina and in partner organizations efficiently manage programs and program evaluation. It integrates Salesforce with apps such as FormAssembly, Zapier, and iContact for workflow automation.
Within Salesforce, we customize objects, fields, page layouts, flows, email alerts, reports, and dashboards. Examples of tasks include writing Salesforce Flows and testing them; creating and testing forms in FormAssembly and connecting them to our Network Database in Salesforce; developing standard terminology and formats for data; and documenting technical and user processes.
The role requires strong communication skills to set realistic expectations with stakeholders and the ability to work independently, as well as part of a team. It helps to mentor student interns, and it may manage their projects and schedules.
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