Sales & Artistry Executive- NJ,NY,PA
Charlotte Tilbury Beauty Ltd - Trenton, New Jersey, United States,![Charlotte Tilbury Beauty Ltd](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Charlotte Tilbury Beauty Ltd
Overview
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Overview
Based out of New JerseyReporting Relationships:
Reporting to the Regional Sales Manager or Field Sales DirectorKey Responsibilities:SalesDrive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS), Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking and product ranking.Determine and communicate individual and team sales targets and KPIs and develop by-door strategies to ensure targets are achieved.Analyze business performance and proactively suggest improvement opportunities through artistry, education, and operations.Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.Think creatively to ensure year over year business growth.Participate in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs.Customer ServiceLead by example at all times and consistently role model and promote MAGIC Service with the team and clients.Identify ways to improve Charlotte Tilbury service extended through retailemployees through in store support, training, and event execution.Manage customer queries and or concerns using sound judgement always with the goal of achieving positive outcomes.Work with the Education team to ensure continuous training and development is provided to the team ensuring Charlotte Tilbury standards are achieved in the areas of service and artistry.Take every opportunity to extend exceptional customer service beyond the in-store experience. For example, Makeup applications, Charlottetilbury.com and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines.Responsible for improving and evolving personal artistry skills as to lead by example in all areas.Provide an atmosphere that motivates and inspires MAGIC service, both internally and externally.Maintain a professional appearance personally and ensure the team also aligns with the CT dress code with both makeup and attire .Team DevelopmentProactively anticipate staffing needs including sourcing and selecting talent to deliver business objectives.Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand as a part of the Brand Expert team.Facilitate high impact trainings that include key in-store Retailer trainings (ie: Sephora BFD / Nordstrom Stay and Play).Manage and lead Sales and Artistry Coordinators through ongoing coaching and development. Responsible for the oversight of their performance in their role demonstrated via their retailer relationships, territory sales, and KPIs.Build a bench of candidates for growth through consistent development and investment.Create a positive, cohesive, cooperative team culture in store.Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times through team meetings, trainings, and a collaborative leadership style.Recognize and celebrate great performance at all levels across all retailers.OperationsImplement door development plans and schedule support to address business growth needs. Responsible for the scheduling priorities of all Sales and Artistry Coordinators and Brand Experts to meet sales objectives.Manage and maximize Brand Expert payroll budget and ensure payroll is processed in a timely manner.Ensure that the counter is ‘customer ready’ from open to close of business.Maintain the required inventory levels and accurate stock files, escalate inventory needs as directed by channel to optimize sales.Schedule to optimize coverage according to customer flow and business needs.Control store expenses (i.e. counter consumables) within budget guidelinesEnsure the Company cash loss prevention procedures and security policies are adhered to.Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team.Maintain excellent counter hygiene standards.Maintain technology on counter, including digital screens, iPads, and music.Raise operational issues for resolution in a timely manner.Ensure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned asset forms.Accountable for completing all administrative assignments by their due date.Store and Retail Partner RelationshipsEstablish and develop a cooperative and mutually respectful relationship with the entire store team.Maximize ROI by scheduling time in store during peak business hours, including weekends.Build relationships that are meaningful through strong communication, reliability and partnership.Maintain the retailer-specific in store standards and policies at all times.Proactively suggest win-win opportunities to drive sales within store.Key Selection Criteria:3+ years of
Beauty/Luxury industry experience
3+ years of
Beauty/Luxury retail management including managing direct reportsDemonstrated ability in
creating sales strategy and consistently achieving sales plansAbility to travel 75%Must be able to create
winning partnerships with retailers.Demonstrated success in
developing winning teamsMust possess strong
strategic thinking and decision-making skillsAbility to work
independently with integrity and efficiently in a productive environmentIntermediate skills in
MS Office including MS Word, Excel, and OutlookExcellent communicator,
both written and oralBase Salary Range :
$90,000.00 - $110,000.00
**Company Benefits :Generous staff discount to use on all productsAccess to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema ticketsMedical, dental, and vision benefitsCommuter Benefits (Pre-tax)Flex Spending Account (FSA)Employee Assistance Program (EAP)401(k) with Company matchPaid Time OffBirthday PTO**Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.If you want to learn more about life at Charlotte Tilbury Beauty please follow our
LinkedIn page!
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