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About Us Concord isn't your typical consulting firm; we're an execution-focused company passionate about delivering results. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data. Our services and solutions include Digital Experience (Salesforce, Headless Commerce, UI/UX), Data and Analytics (Snowflake, Databricks, Martech Analytics), and Engineering and Application Services (Application Modernization, Greenfield Apps, Portal Buildout, etc.). About the Role We are seeking a UX Researcher to join our product team and lead research efforts for our digital commerce products. This role is critical in uncovering user insights to shape intuitive, seamless experiences across web and mobile platforms. You will work closely with UX Designers, UI Leads, and Product Managers to ensure our design decisions are informed by deep user understanding. Key Responsibilities Conduct qualitative and quantitative research to understand user behaviors, pain points, and motivations in both B2B and B2C digital commerce experiences. Plan and execute usability testing, interviews, surveys, and other research methods across web and mobile products. Synthesize research findings into actionable insights that inform UX and product strategies. Collaborate with designers and developers to build and refine a design system from scratch, ensuring consistency and usability. Work in a fast-paced, evolving environment, adapting research approaches to align with changing product priorities. Advocate for the user by translating research insights into compelling narratives that drive design and business decisions. Present findings to stakeholders and guide teams in implementing user-centered design improvements. Qualifications & Skills 5+ years of UX research experience, preferably in digital commerce. Strong background in both qualitative and quantitative research methods. Experience conducting web and mobile UX research, including usability testing and A/B testing. Familiarity with creating and contributing to design systems from the ground up. Experience researching for both B2B and B2C products, understanding distinct user needs and decision-making processes. Ability to thrive in a fast-changing environment, managing multiple research initiatives simultaneously. Proficiency in research tools like UserTesting, Optimal Workshop, Lookback, or similar. Familiarity with Figma to review prototypes, provide feedback, and document research insights is a plus. Excellent communication and stakeholder management skills. What We Offer Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being. Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses. Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA). Disability Insurance: Short- and long-term coverage, fully paid by the employer. Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage. Paid Time Off (PTO) and Holidays: PTO and paid company holidays. Employee Assistance Program (EAP): Access to personal and professional support resources. Career Growth Opportunities: Pathways for advancement and skill development. Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection. Additional Information Location: Dallas, TX. Hybrid 3-4 days on site. Employment time: full-time permanent hire with Concord. Targeted start: April 2025. Requirements: must be authorized to work legally in the US without sponsorship, now or in the future. Skills It Services And It Consulting Information Technology #J-18808-Ljbffr