Customer Service Representative (Telecommunications)
Robert Half - Fallbrook, California, us, 92088Work at Robert Half
Overview
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Overview
A leading provider of Telecommunication services in Fallbrook is seeking a dedicated, experienced, and personable Customer Service Representative. The successful candidate will have a passion for providing top-quality customer service, and have excellent verbal and written communication skills.
Responsibilities Include:
+ Customer Queries: Respond to customer inquiries about the company's products and services via phone, email, or chat.
+ Problem-solving: Identify and solve customer issues, escalating them to management when necessary.
+ Customer Retention: Improve customer loyalty by building effective relationships with clients and providing high-quality assistance.
+ Product Information: Inform customers about current offerings, promotions, and new products.
+ Sales Support: Assist clients with purchases, orders, and provide detailed information about product capabilities and limitations.
Requirements
+ High school diploma or equivalent; additional education or experience in a customer support role is a plus.
+ Strong communication and problem-solving skills.
+ Ability to remain professional and courteous with customers at all times.
+ Working knowledge of customer service software, databases, and CRM tools.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app)
and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .