Alined Consulting Group
IT Director Telecommunications
Alined Consulting Group - Downers Grove, Illinois, United States, 60516
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Apply below after reading through all the details and supporting information regarding this job opportunity. Alined Consulting Group provided pay range This range is provided by Alined Consulting Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $170,000.00/yr - $190,000.00/yr Experience:
10+ years required 5 years of experience with major contact center platforms, including AI 5 years of experience supporting Content Management or Web site experiences 8 years previous management experience required Advanced experience designing and implementing core corporate systems Previous healthcare experience is a plus Skills:
Proven record of opportunity identification, business case development and implementation in a matrix environment. Skilled in technical and non-technical requirement development and delivery to cross functional stakeholders and deliver upon the vision. Delivery of projects and initiatives should be as much about the “what” as the “how” with the ability to demonstrate both Experience with either Five9, Genesys, Nice, Google or similar CCaaS Contact Center technology Lead transformational change and innovation while balancing budgetary considerations. Excellent customer service skills with the ability to deal tactfully, confidently, and ethically with all levels of the organization, and both internal and external customers, stakeholders, and vendors Ensure all regulatory and compliance standards are adhered to for all functions Experience with complete lifecycle of complex enterprise projects in addition to understanding core project management concepts, theories, practices, and methods a plus Seniority level Director Employment type Full-time Job function Information Technology Industries Health and Human Services
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Apply below after reading through all the details and supporting information regarding this job opportunity. Alined Consulting Group provided pay range This range is provided by Alined Consulting Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $170,000.00/yr - $190,000.00/yr Experience:
10+ years required 5 years of experience with major contact center platforms, including AI 5 years of experience supporting Content Management or Web site experiences 8 years previous management experience required Advanced experience designing and implementing core corporate systems Previous healthcare experience is a plus Skills:
Proven record of opportunity identification, business case development and implementation in a matrix environment. Skilled in technical and non-technical requirement development and delivery to cross functional stakeholders and deliver upon the vision. Delivery of projects and initiatives should be as much about the “what” as the “how” with the ability to demonstrate both Experience with either Five9, Genesys, Nice, Google or similar CCaaS Contact Center technology Lead transformational change and innovation while balancing budgetary considerations. Excellent customer service skills with the ability to deal tactfully, confidently, and ethically with all levels of the organization, and both internal and external customers, stakeholders, and vendors Ensure all regulatory and compliance standards are adhered to for all functions Experience with complete lifecycle of complex enterprise projects in addition to understanding core project management concepts, theories, practices, and methods a plus Seniority level Director Employment type Full-time Job function Information Technology Industries Health and Human Services
#J-18808-Ljbffr