Design & Sales Advisor (Los Gatos, CA)
VELUX Group - Los Gatos, California, United States, 95032![VELUX Group](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at VELUX Group
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Overview
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.Job Description
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.Do you enjoy helping customers and have experience in customer service? Are you passionate about assisting homeowners with their home improvement projects by realizing true potential? If so, we want you to join us as a Design & Sales Advisor. Your main role will be to guide and inspire homeowners as they work on their building and improvement projects, focusing on bringing in more daylight and fresh air.VELUX is on an exciting journey to enhance homes by incorporating daylight and fresh air designs into renovation and remodeling projects. As a Design & Sales Advisor you'll advise and guide our customers, both virtually and personally, on VELUX options and designs. You'll be their primary contact from the initial idea to the final installation.Your Responsibilities:Based at our office in Los Gatos, CA
, you will become part of a new consumer services department and work within a team of highly innovative and skilled colleagues. As a Design & Sales Advisor, you will act as personal advisor for our customers – mainly by phone, email and virtual consultations. Based on dialogue and materials provided by the customers, you will identify their expectations and needs, understand the project scope, and offer relevant design advice for the building project - thereby also driving sales.More specifically, you will:Listen to customers and understand their project needs.Ensure full understanding of the project's requirements, aesthetics, functionality, and budget.Inspire customers with daylight solutions and suitable product recommendations.Recommend the best daylight solution and request visualizations from our partner colleagues.Provide product and service information to simplify the building process.Take full ownership of the customer's journey and experience.Your Experience:You are service-minded and have a passion for delivering high quality and commercially focused interactions with customers. Your curiosity and excellent communication skills help you to successfully tap into customer needs.You thrive in an outgoing role and with your people skills you easily build effective relationships whether it is face-to-face, on the telephone or via email. You quickly connect with people and your approach creates trust and confidence. You actively propose, recommend, and guide the way, but you understand that to succeed, you need to be an even stronger listener.With your structured approach and attention to details, you never lose sight of a customer project, and you understand that delivering the agreed within the deadline is crucial for this role.Furthermore, you:Possess a sales-mindset and the ability to close a sale and at the same time ensure that the customer is getting the best possible solution.Hold well-developed questioning techniques to ensure in-depth understanding of customer needs.Have a curious mind-set and are excited to learn about our product portfolio and offerings.Have solid IT-skills and experience working with Customer Record Management (CRM) systems.Have excellent written and verbal communication skills.Your Opportunities:Join a dynamic team dedicated to transforming homes with daylight and fresh air designs. You'll work in a fun, creative environment with exciting targets, offering opportunities for professional growth. We value knowledge sharing, individual responsibility, and respect within our team.We offer you a flexible working environment with the opportunity to work both from our office and after a suitable training period hybrid working will be available.Starting Hourly rate:
$37.28 - $46.60 based on the skills and experience of the candidate.Employee Benefits:Our ambition of treating employees better than most other companies includes the challenging work environment we strive to create as well as the competitive benefit programs available to employees and their dependents upon joining the Company. Some of these include:Group Health Insurance PlanDental PlanVision Care PlanPrescription Drug Card ProgramLong-term DisabilityShort-term DisabilityPaid Maternity and Parental Leave of AbsencesLife InsuranceAccidental Death and Dismemberment InsuranceCancer Protection PlanCompany Matched 401(k) Retirement PlanFlexible Spending AccountsEducational Assistance Program11 Paid Company HolidaysVacation Day ProgramSick Day ProgramService Recognition ProgramAnd Much MoreEqual Opportunity Employer
VELUX is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.E-Verify
VELUX uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
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