Medical Records/Marketing/Admissions
Chesapeakeshoresnc - Oregon, Illinois, United States, 61061Work at Chesapeakeshoresnc
Overview
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Overview
is looking for someone energetic to fill a Medical Records and marketing/Admissions dual role in a skilled nursing facility setting. Our ideal candidate is organized, reliable, and committed to maintaining high standards. Working with our company, you can expect flexible shifts, PTO, overtime pay, and a competitive salary.
Essential Duties & Responsibilities:
Meet physical and sensory requirements stated below, and be able to work in the described environment.
Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.
Organize and maintain facility medical records system in compliance with corporate, state and federal regulations.
Code and quantify records from admission to discharge.
Maintain a documented, organized system, which is readily accessible by other authorized professionals.
Ensure that all reports are completed within established time frames.
Maintain the resident census on a daily basis.
Maintain a current list of each physician's residents and send to the physician quarterly.
Pull charts for physicians' rounds each week and ensure that documentation is present.
Monitor Restraint and Bowel & Bladder Programs to insure documentation is present.
Audit MAR and Treatment Sheets weekly.
Audit Narcotic count sheets weekly.
Perform chart audits as follows:
Admission audit – twenty four (24) hours after admission
Weekly audit of physician visits, progress notes, and nursing notes to ensure that all signatures and dates are present.
Monthly audit of progress notes for all departments, monthly summaries, history and physical, etc., to ensure that all forms are present and completed.
Discharge audit - chart is to be complete within seventy two (72) hours including discharge summary and arrangement in chronological order in each section of the chart so that material can be retrieved in an efficient manner.
File lab and x-ray reports on charts daily.
Review physician orders (including telephone orders) and monitor to be sure that lab, x-ray, diagnostic tests, consultations, etc., have been scheduled and followed through.
Maintain log/roster to identify when care plan meetings are due.
Ensure that MDS documentation is placed in resident's medical record and that documentation is complete.
Ensure that MDS quarterly review sheets are completed with each care planning conference.
Schedule care plan meetings.
Notify family and staff thirty (30) days in advance of care plan meeting, fifteen (15) days in advance and one (1) week in advance.
Obtain the following information for admission of a new resident: History & Physical, Admit orders, Physician's Statement (Part of PAE), TB skin test and/or chest x-ray.
Prepare ID bracelet and laminated name for the door for each new resident.
Maintain a list of residents hospitalized and dates of hospitalizations.
Prepare blank charts for admissions.
File discharged charts, QA reports, minutes of meetings, and consultant reports (all departments).
Thin charts according to facility policies and arrange overflow in discharge chart order.
Maintain adequate stock of medical forms and documentation supplies.
Coordinate discharge and death records.
Collect medical records upon discharge or death, assemble them in proper order, and check for completeness.Incomplete charts are returned for proper correction or completion to nursing service or attending physician.
Maintain minutes of meetings/files, as necessary.
Return incomplete records/charts to nursing service for correction.
Answer telephone inquiries concerning medical records functions.; prepare written correspondence, as necessary.
Other special projects and duties, as assigned.
Job Requirements:
High school diploma or GED required or equivalent related work experience AND
Registered Health Information Technician (RHIT) Certification AND/OR
Registered Nurse or Licensed Practical/Vocational Nurse with current state license AND/OR
Other allied health certifications will be considered.
One (1) to three (3) years related experience; supervisory experience preferred, as necessary.
Practical knowledge of medical terminology and record keeping.
Effective verbal and written English communication skills.
Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
Highest level of professionalism with the ability to maintain confidentiality.
Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
Customer service oriented with the ability to work well under pressure.
Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
Strong analytical and problem solving skills.
Ability to work with minimal supervision, take initiative and make independent decisions.
Ability to deal with new tasks without the benefit of written procedures.
Approachable, flexible and adaptable to change.
Function independently, and have flexibility, personal integrity, and the ability to work effectively with employees and vendors.
Major Marketing/Admissions Duties and Responsibilities
Plans, develops, organizes, and implements, an individual external sales strategy with a scheduled program of daily activities designed to achieve facility census goals while also maintaining compliance with current state and federal laws and regulations.
Plans, develops and implements an external census sales strategy to personally build and maintain strong relationships with referral sources such as hospitals, physicians, senior centers, department of human resources, home health agencies, hospice, etc.
Provides information to clearly share the services and offerings of the facility.
Identifies opportunities with new referral partners/sources and develops sales strategies to build relationships and communicate the facility’s services and offerings.
Submits monthly calendar to supervisor of events, visits, face to face, or personal activities by other means demonstrating the implementation of the census strategy/plan.
Provides weekly documentation of the monthly calendar execution to supervisor.
Develops and implements a sales strategy that leads to the conversion of referrals to admission status.
Schedules routine events/activity with identified referral partners/sources and reports results to the Admissions Director.
Follows the established geographic territory as outlined by the Admissions Director.
Identifies opportunities for additional partnerships with entities such as physicians, community- based agencies, hospitals, hospices, etc.
Develops and implements a sales strategy accordingly.
Communicates and reviews this strategy with the Admissions Director as weekly, monthly and as requested.
Maintains a current, updated listing of referral partners/sources, locations and personal assignments at all times.
Tracks his/her personal close ratio and reviews with Admissions Director weekly and as requested.
Utilizes a customer retention management system to establish account and contact information. Keep information current and up to date at all times.
Conducts presentations of services to health providers, community groups, and potential residents.
Monitors and self-evaluates outcomes of his/her efforts and communicates recommendations to overcome identified obstacles to Admissions Director.
Accepts direction from the Admissions Director regarding necessary changes and additions to daily, planned activities and overall strategy.
Maintains a working knowledge of the facility’s supports and services.
Maintains a working knowledge of Medicare, Medicaid and other insurances for short- and long- term care services.
Consults with internal support team members as needed.
Knows at all times, the status of each referral in his/her territory.
Understands the facility’s clinical capabilities as reflected in the most recent Facility Assessment.
Consults with Admissions Director or Director of Nursing as needed.
Is cross-trained in all aspects of the admissions office.
Utilizes a computer, phone, electronic medical record, referral tracking program on a daily basis.
Ensures his/her behavior is aligned with facility goals for occupancy and customer service.
Informs the Administrator of obstacles or barriers to admitting residents and recommends solutions to such obstacles and barriers.
Maintains knowledge of pertinent information such as anticipated discharges, potential admissions, hospital discharges and available beds listing related to working his/her current referrals.
Communicates with internal admissions coworkers and external referral partners/sources to coordinate pending admissions.
Demonstrates interpersonal relationship skills by developing and maintaining trust with coworkers and referral partners/sources.
Resolves customer concerns and complaints in a timely and satisfactory manner.
Speaks effectively in private and public situations and may be called upon to deliver information about the facility to various media outlets.
Reports at least weekly and monthly on the status of achieving census goals to the Admissions Director and/or Administrator when indicated.
Participates in facility assessment activities as needed, such as carrying out duties assigned as part of a performance improvement committee.
Collaborates with members of the interdisciplinary team, physicians, consultants, and community agencies to identify and resolve issues that improve the admissions process.
Promotes teamwork, mutual respect, and effective communication.
Successfully executes census development strategies and plans.
Participates in the facility’s plan of correction response to an inspection survey and implements any follow-up as designated by the Admissions Director or Director of Nursing.
Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.
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